Terms of Use

Ichigo Ichie Technologies Inc. | Kairo | Effective October 17, 2026

1. Agreement, operator and language

Ichigo Ichie Technologies Inc. (French legal name: Technologies Ichigo Ichie inc.), a corporation incorporated under the Canada Business Corporations Act and registered in Quebec (NEQ 1182333485), operates Kairo. Website: joinkairo.ca. General support: support@joinkairo.ca. Legal, privacy and copyright notices: contact@joinkairo.ca.

These Terms govern the Kairo mobile application, website and related services (the "Service"). By creating an account and completing the legal acceptance screen you agree to these Terms, the Privacy Policy and Community Rules. Quebec users receive the French standard-form contract before any express election to use English. Nothing waives non-waivable consumer rights.

2. Eligibility and age

Kairo is strictly for natural persons aged 18 or older. Users must provide truthful information, including a truthful date of birth, and must not misrepresent their age.

Age on Kairo is self-reported. Kairo requires a date of birth at least 18 years in the past and may additionally receive an age range from Apple or Google where the platform provides one. Neither is identity verification, and Kairo does not represent that any account has been age-verified. Where a platform age signal indicates that the account holder is under 18, Kairo records the discrepancy with the date of birth the account declared and restricts the account.

Accounts determined to belong to minors, accounts evading a ban, and accounts posing a serious safety risk may be restricted or terminated.

3. Accounts

Member accounts are created exclusively using Sign in with Apple or Sign in with Google, and Kairo does not issue a password to members. Account creation through any other method is refused by the authentication service itself, not merely hidden in the app. Users are responsible for protecting their Apple/Google account and device. One account per person is permitted unless Kairo authorizes otherwise.

4. Activities and offline meetings

Users create and join activities and communicate after approval. Hosts are users, not Company employees or professional event organizers. Kairo does not guarantee an activity, host, participant, venue, statement, identity or profile and does not supervise offline meetings.

Trophies, quests, points, gifts, Journey and memories

Trophies, quests, levels, points and gifts are part of the Service. Kairo works them out automatically from a member's own activity on Kairo, their profile and their requests, as section 9 of the Privacy Policy describes. They have no cash value and cannot be transferred to another member or exchanged for money. A gift is a priority request that Kairo gives a member for certain first steps, which section 9 of the Privacy Policy lists. Using a gift marks a request to join an activity as a priority request, so that its host sees it flagged and listed ahead of unmarked requests for the same activity; the host still decides, and a priority request does not oblige a host to accept. A gift does not expire, and a used gift is not given back. A gift has no cash value, cannot be transferred to another member and cannot be exchanged for money or anything else. Trophies, quests, levels and points do not change the order in which activities are shown. Doing quests is optional, and nothing about them changes what a member can do on Kairo. Kairo may add, change, pause or stop Trophies, quests, points, Journey and memories, and may stop giving new gifts; a result reflects the rules in force when it was worked out, and a gift already given stays usable.

5. Location and ranking

Kairo may use approximate location and selected cities. Kairo servers store rounded coordinates and never receive a precise one; when a member searches for a place, drops a pin on the explore map or lets the app turn a position into a city name, the operating system's geocoding service from Apple or Google receives the typed place query or the raw coordinate, as section 4 of the Privacy Policy describes. Distances shown to other users are approximate bands, not exact figures.

The feed is not chronological. It ranks activities by a score combining time-to-start, proximity and shared-interest tags, multiplied by a per-host trust figure. That trust figure is computed from the host's recorded moderation actions, whether the host has used the app recently, how promptly the host answers join requests, the host's cancellation ratio, and a small allowance for a host who is new and has no moderation history. Section 9 of the Privacy Policy describes this in full.

6. User-Generated Content — responsibility

"User Content" includes photos, bios, prompts, activity content, messages, reports, reviews and feedback. Users retain ownership and are fully responsible for User Content and represent that they own it or have every permission, licence and consent needed to submit it. Do not upload another person's image or private information without authorization.

Users should understand two limits before posting. A message cannot be edited or individually deleted once sent; when either person leaves a one-to-one conversation, that conversation and its messages are deleted for both people, and when a user deletes their account, the messages they sent in conversations other people are still part of remain there for those people, shown as coming from a deleted account. A host cannot delete an activity directly but may cancel it, and a cancellation cannot be undone; when a host deletes their account, the activities they hosted are deleted with it, together with those activities' conversations and every message in them.

7. Licence grant

Users grant the Company a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, store, reproduce, technically adapt, format, translate, display, transmit and distribute User Content only as reasonably necessary to operate, secure, moderate, improve and provide Kairo, enable user-initiated sharing, comply with law and protect users/the Company. Processors may exercise the licence for those purposes. The Company will not use identifying User Content in external advertising without separate consent. The licence ends after deletion from Company-controlled systems, subject to shared spaces, safety/compliance evidence, legal holds, caches, backups and lawful retention.

8. Prohibited content and conduct

No child sexual abuse/exploitation material, sexualized content involving minors, grooming or attempts to contact minors through Kairo.
No nudity, pornography, non-consensual intimate imagery, sexual solicitation, harassment, threats, stalking, doxxing, hate, trafficking, violent extremist content, scams or fraud.
No impersonation, false age/identity, malware, scraping, automated harvesting, security bypass, ban evasion, spam or unlawful/commercial solicitation.
No content that infringes copyright, trademark, privacy, publicity, confidentiality or other rights.

9. Moderation and termination

Kairo may filter, restrict, remove or preserve User Content and may warn, restrict features, suspend or permanently terminate an account where reasonably necessary for safety, legal compliance, platform integrity or enforcement. Serious child-safety, violence, stalking, exploitation, fraud, intellectual-property or repeated violations may result in immediate termination. Terminating an account automatically cancels that host's future activities. Kairo may preserve User Content and safety evidence, and may keep a cryptographic fingerprint derived from a terminated account's identifiers in order to document the termination and to support future prevention of ban evasion.

Reports are reviewed by a person. Appeals: support@joinkairo.ca.

10. Canadian copyright notices and takedown

Send notices to contact@joinkairo.ca with claimant identity/contact, copyrighted work, exact Kairo material/location, claimed right, date/time if known, good-faith statement, accuracy/authority statement and signature. Kairo will process notices under the Canadian Copyright Act, including notice-and-notice duties where applicable, and may voluntarily remove or disable material. Users may provide evidence of authorization. Repeat infringers may be terminated.

11. DMCA-style route for U.S. claims

A claimant invoking 17 U.S.C. §512 may send a substantially compliant DMCA-style notice to contact@joinkairo.ca. Kairo may remove/disable material during review. This procedure does not represent that the Company has registered a U.S. Copyright Office designated agent or qualifies for a particular U.S. safe harbour unless those requirements are separately satisfied.

12. Company intellectual property

The Kairo name, software, interface, graphics, logos and Company-created materials are owned by or licensed to the Company. Users receive only a limited, personal, revocable, non-exclusive, non-transferable licence for lawful personal use.

13. Safety

Kairo does not conduct criminal background checks unless a feature expressly states otherwise and does not guarantee identity, intent, conduct or compatibility. Meet in public places, control transportation, protect financial/private information, and use emergency services for immediate danger.

14. Subscriptions

Kairo offers optional paid subscription tiers (Kairo+ and Kairo Pro) as auto-renewing monthly subscriptions, purchased through the Apple App Store or Google Play. See our Subscriptions, Purchases & Refunds document for full detail. The purchase flow shows price, billing period, trial/introductory offer if any, renewal and cancellation terms before purchase. Subscriptions renew automatically unless cancelled through the store. Account deletion does not necessarily cancel the store subscription.

15. Privacy

The Privacy Policy forms part of these Terms. Sensitive information and identity-community membership receive the consent treatment described there and in in-app notices.

16. Disclaimers and liability

The Service is provided on an as-available basis. Nothing excludes warranties, remedies or liability that applicable consumer law does not permit the Company to exclude. For claims that may lawfully be limited and do not arise from gross fault, intentional misconduct or other non-excludable liability, aggregate liability is limited to the greater of amounts paid for Kairo in the preceding 12 months and CAD $100.

17. Indemnity

To the extent permitted by law, a user indemnifies the Company against third-party claims caused by that user's unlawful content, infringement, fraud or material breach, except to the extent caused by Company fault or liability that cannot lawfully be shifted.

18. Changes

Material contractual changes will be provided in a durable form with notice, refusal/cancellation rights and renewed acceptance where required by Quebec, Ontario or other applicable law. Kairo will not rely only on continued use where the law requires more.

19. Governing law and disputes

Mandatory protections of the consumer's province remain applicable. Quebec consumer disputes are subject to Quebec law/courts to the extent required; Ontario consumer disputes to Ontario and applicable federal law to the extent required. No mandatory arbitration or class-action waiver applies where prohibited.